Refund policy

Last updated: August 19, 2026

We want you to love your Verlune order. Because of the nature of our products, we handle refunds and replacements as follows.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us at verlunestore@gmail.com within 14 days of delivery with your order number and a photo of the item. We will offer a replacement or a full refund for these cases at no cost to you.

Change of Mind

Because of the personal-care nature of our products, we are unable to accept returns or offer refunds for change-of-mind purchases once an order has shipped. We encourage you to review product details carefully, and to reach out to us at verlunestore@gmail.com before ordering if you have any questions.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window shown in our Shipping Policy, please contact us and we will look into it with our shipping carrier and make it right.

Refund Processing

Approved refunds are issued to your original payment method within 5-10 business days. Shipping fees, where applicable, are non-refundable except in cases of our error.

Contact

Questions about a refund? Email us at verlunestore@gmail.com and include your order number so we can help quickly.